Shipping Policy
Shipping Policy
Thank you for shopping with Moumart. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.
Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with shipping details.
During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Locations
Moumart currently ships within the United States.
If you are located outside the U.S., please contact us before placing your order to confirm availability.
Estimated Delivery Times
Standard Shipping (FREE): 7–12 Business Days
Delivery times vary depending on your location.
Please note:
• Delivery times are estimates and not guaranteed.
• Unexpected delays (weather conditions, carrier issues, or high order volumes) may occur.
Shipping Costs
🎉 FREE Shipping — USA Any Location
Moumart proudly offers free standard shipping on all orders within the United States.
There are no hidden shipping charges at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can use this number to monitor your package’s delivery status.
If you do not receive tracking details within 5 business days, please contact our support team.
Incorrect Address Information
Please ensure your shipping address is accurate at checkout.
Moumart is not responsible for:
• Delays due to incorrect or incomplete addresses
• Packages delivered to incorrectly provided addresses
If you notice an error, please contact us immediately.
Lost or Delayed Packages
If your package is delayed beyond the estimated timeframe:
• Check the tracking information provided
• Contact the shipping carrier for updates
• Reach out to our support team if additional help is needed
We will work with the carrier to assist in resolving the issue.
Damaged Packages
If your order arrives damaged:
• Take clear photos of the packaging and item
• Contact us within 48 hours of delivery
• Include your order number and photos for faster resolution
We will review the issue and provide an appropriate solution.
Split Shipments
In some cases, items may ship separately due to warehouse availability.
If this occurs, you will receive separate tracking numbers for each shipment.
Contact Information
If you have any questions regarding shipping, please contact us:
Moumart
Email: help@moumart.com
Phone: 225 258-7336
Store Address:
MouMart
1009 2nd St, Sacramento, CA 95814, United States
We aim to respond within 24–48 business hours.
Our Commitment
At Moumart, we are committed to providing reliable and transparent shipping services. Your satisfaction and trust are important to us, and we continuously work to improve our delivery experience.